LTC Ombudsman - Volunteer Opportunity

Become a Long Term Care Volunteer Certified Ombudsman:
Are you concerned about individuals living in your local Nursing Homes and Residential Care Facilities.  Join our program by becoming a Volunteer Certified Ombudsman, and visit these facilities on a regular basis to Promote Residents Rights, Ensure Fair Treatment and Resolve Complaints.  For more information please call us.  ​
What Does a Volunteer Ombudsman Do?
  • Visits residents on a regular basis.
  • Listens to residents' concerns and problems while having a friendly visit
  • Problem solve
  • Report observations
  • Support residents' rights, privacy, and confidentiality
  • Refer urgent concerns to the state or regional ombudsman
  • Perform other tasks. Each ombudsman program has different needs for volunteers. Check with your state ombudsman program for their needs.
Who Can Volunteer?
  • Be at least 18 years old
  • Have not been employed, nor have a family member employed by a long-term care facility in the past 12 months
  • Submit an application
  • Pass a criminal records check (federal and state)
  • Have a valid California driver’s license and proof of insurance
Does Volunteering Require Special Skills?
  • The most important requirements are compassion, respect for older persons, and common sense. A positive attitude, ability to communicate effectively and available time are important. 
What are the Benefits of Volunteering?
  • Volunteers benefit through the joy of making a difference in the lives of residents through the development of interpersonal skills and through preparation for their own aging.
  • Volunteers develop skills in:
    • Communication
    • Listening
    • Relationship Building
    • Confidentiality
    • Complaint resolution
    • Residents' Rights
​Training requirements for state certification:
  • Successful completion of a 40-hour certification training program
  • Mentored visits to long-term care facilities
  • Complete 12 hours of training each year to maintain state-certification
What is the time commitment for a Certified Ombudsman?
  • 14 hours per month
  • 10 hours a year continuing education
  • Hours are flexible, according to your schedule

Become a Certified LTC Ombudsman Volunteer

    LTC Ombudsman Volunteer