Long-Term Care Ombudsman

​Long-Term Care Ombudsman representatives assist residents in long-term care facilities with issues related to day-to-day care, health, safety, and personal preferences. Problems can include, but are not limited to: Violation of residents' rights or dignity. Physical, verbal, mental, or financial abuse.
Ombudsman are state certified individuals who resolve the problems of residents of nursing homes and residential care facilities for the elderly.
Ombudsman are a vital component of long term care services. They provide a voice for vulnerable residents who may feel overwhelmed, fearful or ashamed to communicate problems of abuse and neglect, be it physical, sexual, emotional, verbal or financial.
Ombudsman:
  • Advocate for resident’s rights
  • Investigate complaints on behalf of residents in long term care facilities
  • Act to protect vulnerable residents from abuse and neglect
  • Safeguard clients rights to privacy by protecting confidential information
  • Provide long term care placement information and assistance
  • Educate the community about residents’ rights
  • Present to community groups and organizations the role of Ombudsmen in senior advocacy and long term care issues

What is a Long-Term Care Ombudsman

Long-Term Care Ombudsman Program

Imperial County Long Term Care Ombudsman Program
Coordinator: Karla Flores
778 West State Street, El Centro, CA  92243
Office:  (442) 265-7032 Fax: (442) 265-7036
24-Hour CRISISline: (800) 231-4024
For callers with hearing impairments:  TDD/TTY (800) 735-2929 or (800) 735-2922
​

Become a Long Term Care Volunteer Certified Ombudsman:
Are you concerned about individuals living in your local Nursing Homes and Residential Care Facilities.  Join our program by becoming a Volunteer Certified Ombudsman, and visit these facilities on a regular basis to Promote Residents Rights, Ensure Fair Treatment and Resolve Complaints.  For more information please call us.  

​

    Contact Us