Long-Term Care Ombudsman

Advocating for the protection of Resident's Rights in long-term care facilities by investigating and resolving complaints, initiating corrective action and asserting civil and human rights.


778 W. State St., El Centro, CA 92243
442-265-7032     1-800-231-4024

Office Hours:
Monday - Wednesday - 7:30 a.m. to 12 noon, 1 p.m. to 5:30 p.m.
Thursday - 7:30 a.m. to 3 p.m.

Closed on Fridays.

Office hours are subject to change.

Email contact: Karla Flores



Suggested Links:

Dept. of Social Services - Administrator Certification Program
The Administrator Certification Program is legislatively mandated and is designed and intended to upgrade the knowledge and educational levels of persons currently employed as administrators and persons wishing to become administrators of Residential Care Facilities for the Elderly  (RCFE), Adult Residential Facilities  (ARF), and Group Homes  (GH) through a certification process. Administrators are individuals designated by licensees to act on behalf of the licensee in the overall management of their facilities. Licensees and administrators may be one and the same person.

CA Dept. of Public Health - Licensing & Certification
Health care facilities in California are licensed, regulated, inspected, and/or certified by a number of public and private agencies at the state and federal levels, including the California Department of Public Health (CDPH) Licensing and Certification Program (L&C) and the U.S. Department of Health and Human Services’ Centers for Medicare and Medicaid Services (CMS).