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Long-Term Care Ombudsman


​Long-Term Care Ombudsman representatives assist residents in long-term care facilities with issues related to day-to-day care, health, safety, and personal preferences. Problems can include, but are not limited to: Violation of residents' rights or dignity. Physical, verbal, mental, or financial abuse.
Ombudsman are state certified individuals who resolve the problems of residents of nursing homes and residential care facilities for the elderly.
Ombudsman are a vital component of long term care services. They provide a voice for vulnerable residents who may feel overwhelmed, fearful or ashamed to communicate problems of abuse and neglect, be it physical, sexual, emotional, verbal or financial.
Ombudsman:
  • Advocate for resident’s rights
  • Investigate complaints on behalf of residents in long term care facilities
  • Act to protect vulnerable residents from abuse and neglect
  • Safeguard clients rights to privacy by protecting confidential information
  • Provide long term care placement information and assistance
  • Educate the community about residents’ rights
  • Present to community groups and organizations the role of Ombudsmen in senior advocacy and long term care issues
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What is a Long-Term Care Ombudsman

Long-Term Care Ombudsman Program

Imperial County Long Term Care Ombudsman Program
Coordinator: Karla Flores
778 West State Street, El Centro, CA  92243
Office:  (442) 265-7032 Fax: (442) 265-7036
24-Hour CRISISline: (800) 231-4024
For callers with hearing impairments:  TDD/TTY (800) 735-2929 or (800) 735-2922

​


Become a Long Term Care Volunteer Certified Ombudsman:
Are you concerned about individuals living in your local Nursing Homes and Residential Care Facilities.  Join our program by becoming a Volunteer Certified Ombudsman, and visit these facilities on a regular basis to Promote Residents Rights, Ensure Fair Treatment and Resolve Complaints.  For more information please call us.  

​

Are you interested in conducting a presentation/training for our staff & volunteers:
If your agency in interested in presetting at our monthly volunteer meeting which takes place the first Wednesday of each month at 2:00 PM please feel free to contact us by filling the request below.
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  • Home
  • Public Administrator
    • Estate Sales
    • Indigent Burial
    • Public Guardian/Conservator
  • Area Agency on Aging
    • Area Plan Fourth Year
    • Public Service Announcements
    • California Senior Legislature
    • Advisory Council >
      • Vacancy
      • Agendas >
        • Archived Agendas & Minutes
    • Service Providers >
      • Senior Meals & Food Distribution >
        • Congregate Meals
        • Home Delivered Meals
      • HICAP (Insurance Counseling)
      • Information & Assistance
      • In-Home Respite Care
      • Legal Assistance >
        • Advance Health Care Directive
        • Living Trust
        • Power of Attorneys
        • Transfer of Deed
        • Wills
      • Long-Term Care Ombudsman >
        • 2022 Elder Abuse Awareness Month
        • Facilities - COVID-19
        • LTC Ombi. Monthly Flyer
        • Facility Listing
        • Advance Directive
        • Residents Rights
        • Know Abuse Report Abuse
        • Volunteer Opportunity
      • Senior Health Care
      • Dementia Division >
        • Alzheimer's Association >
          • Dementia Friendly Community
        • Dignity at Home Fall Prevention Program
        • Southern Caregiver Resource Center
    • News/Resources >
      • CDBG El Centro Free Meals
      • CORONAVIRUS-COVID-19
      • Influenza (Flu)
      • Virtual Community Education
      • MEDICAL - SCAMS
      • Free Fire Alarms
      • County of Imperial Homepage
      • California Department of Aging >
        • California Department of Aging
      • Imperial Valley Air Quality
      • Justice in Aging
      • Statistics & Demographics
      • 2020 Census
  • Title 22 & AB 2800
    • CDA Data and Statistics
  • Contact Us
    • Feedback
    • Complaints & Grievances